Refund policy

Refund and Cancellation Policy

Ticket purchases: All ticket sales are final unless MOABS cancels, reschedules, or changes the event date, start time, or venue. We do not offer refunds if a ticket holder's plans change, they become ill, experience travel disruption, or do not attend. Tickets may be transferred as described below.

If MOABS cancels an event: Ticket holders will receive a full refund to their original payment method. We will initiate refunds within 10 business days of announcing the cancellation. The time it takes for the credit to appear depends on the payment provider.

If MOABS reschedules or materially changes an event: Tickets remain valid for the updated event. If the new date, start time, or venue prevents a ticket holder from attending, they may request a full refund by emailing marketing@smallfrysociety.com with their order number within 14 days of our email announcement. This request window remains open for the full 14 days even if the updated event takes place sooner.

Ticket transfers: Tickets may be transferred to another person at no charge. Before the event begins, email marketing@smallfrysociety.com with the order number and the new attendee's name so we can update our check-in list.

Other event details: Participating brands and programming may change. We will email ticket holders about significant event updates.

Attendance: MOABS is an adults-only event. Infants carried in arms or worn in a carrier are welcome. Strollers and walking children cannot be accommodated.